Frequently Asked
Questions

Transfer glossary

Plain-language definitions of the vehicle classes, charges and services we refer to.

Saloon

A standard 4-door car seating up to 3-4 passengers with 2 large bags — the most economical vehicle class.

Estate

A 4-passenger car with extra boot space for up to 4 large suitcases — ideal when luggage exceeds a saloon’s capacity.

Executive

A premium business-class car (e.g. Mercedes E-Class) seating up to 3 passengers, with a higher standard of comfort and finish.

MPV

A multi-purpose people carrier seating up to 6 passengers with moderate luggage space.

MPV-8

An 8-seat people carrier (e.g. Mercedes V-Class) that fits a family of six plus eight large bags — the largest standard transfer vehicle before a minibus.

Minibus-12

A 12-seat minibus for larger groups, sports teams or multi-family travel, with generous luggage capacity.

Meet & Greet

A service where the driver waits inside the airport arrivals hall holding a name board, included at no extra charge — no taxi rank required.

Flight Tracking

Automatic monitoring of your flight so the pickup time adjusts to the actual landing time, with no extra charge for delays.

Fixed Price

A price agreed at the time of booking that does not change with traffic, time of day or demand — there is no meter and no surge pricing.

ULEZ

London’s Ultra Low Emission Zone. Where a journey passes through it, the ULEZ charge is included in the fixed quoted price.

London Congestion Charge

A daily charge for driving in central London during charging hours; where applicable it is included in the fixed quoted price.

Heathrow Pick-Up Charge

A fee levied by Heathrow Airport for vehicles collecting passengers, included transparently in the quoted fare.

Pre-Cruise Transfer

A private transfer between a London hotel or airport and a UK cruise port (Southampton, Dover, Tilbury or Harwich) timed around ship departure or arrival.

Free Cancellation

The ability to cancel a booking at no cost up to 24 hours before the scheduled pickup time.